Terms & Conditions

1. Introduction

Welcome to Ezra Mobility Group LLC ("Company," "we," "us," or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website, vehicle rental services, driver application process, and any related services (collectively, "Services").

By accessing our website, submitting a booking inquiry, or completing a driver application, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

2. Definitions

"Driver" or "Renter" means any individual who rents a vehicle from us or applies to rent a vehicle. "Vehicle" means any motor vehicle provided by the Company under a rental agreement. "Rental Period" means the period from vehicle pickup to return as specified in the rental agreement.

3. Eligibility

To rent a vehicle from Ezra Mobility Group, you must:

• Be at least 25 years of age
• Possess a valid, unexpired driver's license
• Have a clean driving record (no major violations in the past 3 years)
• Pass a background check
• Maintain an active Uber Black and/or Lyft Black account (if renting for TNC purposes)
• Provide a refundable security deposit

4. Booking & Reservations

Booking inquiries are subject to vehicle availability. A reservation is confirmed only upon execution of a Rental Agreement and payment of the required deposit and rental fees. We reserve the right to refuse any booking at our sole discretion.

5. Rental Agreement

Each rental is governed by a separate Rental Agreement that incorporates these Terms by reference. The Rental Agreement will specify the rental period, mileage allowance, fees, deposit amount, and any additional terms agreed upon between the parties.

6. Fees & Payments

Rental rates are as published on our website or as quoted in writing. Fees include:

• Base Rental Fee: As per the selected rental plan
• Security Deposit: Refundable, subject to vehicle condition upon return
• Mileage Overage: Charged per mile exceeding the included allowance
• Late Return Fee: Charged for vehicles returned after the agreed time
• Tolls & Citations: The renter is responsible for all tolls, parking tickets, and traffic citations incurred during the rental period

All fees are due at the start of the rental period unless otherwise agreed in writing.

7. Insurance & Liability

The Company maintains commercial auto insurance covering the vehicle during the rental period. The renter is responsible for the deductible amount in the event of any accident, damage, or loss. The renter's personal auto insurance policy may provide secondary coverage.

The renter is liable for any damage to the vehicle, including but not limited to collision, vandalism, theft, and interior damage. The security deposit may be applied to cover such damages.

8. Vehicle Use Restrictions

Vehicles may only be operated by the authorized renter. The vehicle may not be:

• Used for illegal purposes
• Operated under the influence of alcohol or drugs
• Driven outside the State of Texas without prior written authorization
• Used for racing, towing, or off-road driving
• Sub-rented or loaned to any third party
• Used in the commission of any crime

9. Maintenance & Repairs

The Company is responsible for all scheduled maintenance. The renter must promptly report any mechanical issues, warning lights, or unusual sounds. Unauthorized repairs are not reimbursed.

10. Smoking & Cleanliness

All Company vehicles are strictly non-smoking. A deep cleaning fee will be charged for smoking inside the vehicle. The vehicle must be returned in substantially the same clean condition as received.

11. Termination

The Company may terminate a rental agreement immediately if the renter violates these Terms or any applicable law. No refund will be provided for early termination due to violation.

12. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the vehicle, including loss of income or business opportunity.

13. Indemnification

The renter agrees to indemnify and hold harmless Ezra Mobility Group LLC, its members, employees, and agents from any claims, damages, or expenses arising from the renter's use of the vehicle or violation of these Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas. Any disputes shall be resolved in the courts of Travis County, Texas.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our Services after changes constitutes acceptance of the modified Terms.

16. Contact

For questions about these Terms, please contact us at:

Ezra Mobility Group LLC
Austin, Texas
Email: info@ezramobilitygroup.com
Phone: (512) 348-8425